I'm Pam, a user researcher with a passion for helping organisations create better services through thoughtful, inclusive research. At Research Hivemind, my focus is on truly understanding people, their needs, behaviours, and experiences so that what you build genuinely works for them.
My research blends qualitative and quantitative methods to help teams understand their users and make confident, informed decisions. Whether it’s early discovery or evaluating an existing service, I bring clarity to complexity, always with empathy at the heart.
From usability testing to interviews, surveys, and diary studies, I dig deep to find what really matters to your users.
I translate findings into clear, actionable recommendations, helping teams create experiences that truly meet user needs.
I work closely with product, design and delivery teams to embed research into the process and ensure that every decision is grounded in evidence.
Research Hivemind empowers organisations to make better decisions by putting people at the centre. I prioritise empathy, clarity and inclusivity, using a tailored mix of methods to deliver insights that are both practical and meaningful.
I help organisations distil complex findings into clear next steps, driving real improvements to services and experiences.
I prioritise the user journey at every touchpoint, making sure your design responds to genuine expectations and challenges.
My work prioritises user experiences by delving into their journeys, ensuring that designs are responsive to actual user needs and expectations.